How to get help from Startup Biz Info
Use the help tool to search articles, query our AI, or contact the team. Reply by email to reach us during office hours.
Updated
Search and ask on any page
The help button appears on every page. Use it to:
- Search these help articles
- Ask our AI assistant a question
- Submit a request to our team
When logged in, the assistant has access to your account data (listings, orders, invoices, claims, notices). It can explain your account status—for instance, why a listing remains unpublished. The assistant cannot modify your account, request passwords, or ask for card details.
Reach the team
Submit a request via the help button or visit /contact. You will receive a ticket number in your email inbox. We respond by email; reply to that message to add more information.
Alternatively, write to launch@zinndigital.com.
Support availability
Our team answers requests during office hours: Mon-Fri 08:00-20:00 UTC.
About this service
Startup Biz Info is operated by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the AI assistant change my account or ask for payment details?
- No. The assistant reads your account to explain what is happening, but cannot make changes, request passwords, or ask for card numbers.
- How do I contact your team?
- Use the help button on any page, go to /contact, or email launch@zinndigital.com. Respond to the email you receive with your ticket number to add more details.
- When can I reach support?
- The team answers during office hours: Mon-Fri 08:00-20:00 UTC.