Refunds on Startup Biz Info
Payments are final. The reason for a take-down decides the refund: our decision or mistake, refunded; rule breach, not refunded.
Updated
No refunds
We do not refund purchases once they are paid. Statutory rights are unaffected.
If we take a listing down
Our staff choose the reason for every take-down, and the refund follows from it. If it was our own decision or our mistake, every payment for the listing is refunded in full, automatically, to the original payment method, with a credit note. Breaking the terms or the acceptable use policy means no refund at all - not for the listing, not for a listing from a multi-site purchase, not for its add-ons. In that case everything paid for the listing comes off the site and you are told.
Multi-site purchases and crypto
Where one listing of a multi-site purchase is taken down by our own decision, the refund is that site's share, and the rest stay live. For crypto payments we ask for a wallet address and then refund by hand.
Disputes
While a payment dispute or reversal is open, the items from that order are taken down; they can come back if the dispute is resolved in our favour.
Other refund details
An order refunded in full no longer counts against a 'first order only' code. Two Featured orders, one refunded: the listing keeps the days of the other. Refunded sponsorship dates are released for booking again.
Questions people ask
- What if you took my listing down by mistake?
- Then every payment for it is refunded in full automatically, with a credit note.
- I bought a multi-site bundle and one listing was removed. What happens?
- If it was our decision, that site's share is refunded and the other listings stay live.